Terms of service

Last updated: September 18, 2026

Welcome to Caffuno. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to these Terms.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products or services for any unlawful or unauthorized purpose or violate any applicable laws while using our website.

We reserve the right to refuse service where permitted by applicable law.

2. Products and Availability

We make reasonable efforts to display our coffee machines and other products as accurately as possible. Product colors, appearance, specifications, packaging, and other details may vary slightly from what appears on your screen.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or update product information without prior notice.

3. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and may be changed at any time before an order is placed.

We reserve the right to correct pricing, description, or availability errors.

Payment must be successfully authorized before an order can be processed. By submitting payment information, you represent that you are authorized to use the selected payment method.

4. Orders

After placing an order, you may receive an order confirmation. An order may be subject to additional verification before acceptance and fulfillment.

We reserve the right, where permitted by law, to cancel or refuse an order due to suspected fraud, payment issues, product availability, pricing errors, or incorrect customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, estimated delivery times are:

United States: 3–5 business days
United Kingdom: 3–5 business days

Delivery estimates are provided for convenience and are not guaranteed. Delays may occur because of carriers, weather, customs, high-volume periods, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

6. Returns and Refunds

Returns, refunds, exchanges, damaged products, and order cancellations are governed by our Return & Refund Policy.

Where mandatory consumer protection laws provide additional rights, those legal rights are not affected by these Terms.

7. Damaged or Defective Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or incorrect, contact us at Contact@caffuno.com with your order information and details of the issue.

We may request photographs, videos, or other reasonable information necessary to assess the issue and provide an appropriate resolution.

8. Product Use

Customers are responsible for reading and following all instructions, warnings, maintenance requirements, and safety information supplied with a product.

Caffuno is not responsible for damage resulting from misuse, improper installation, unauthorized modification, failure to follow product instructions, or use inconsistent with the product's intended purpose, except where liability cannot legally be excluded.

9. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current. However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other details.

We reserve the right to correct errors and update information where permitted by law.

10. Intellectual Property

Content available through the Caffuno website, including our branding, text, graphics, layouts, and other materials owned by us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without authorization, except as permitted by applicable law.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

11. Prohibited Uses

You may not use our website to:

Engage in fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Transmit malicious software or harmful code
Interfere with the security or operation of our website
Collect information about other users without authorization
Infringe the rights of Caffuno or third parties

We may restrict or terminate access to our services for violations of these Terms where appropriate.

12. Third-Party Services

Our website may use or link to services operated by third parties, including payment, shipping, analytics, and other technology providers.

Your use of independent third-party services may also be subject to their own terms and policies.

13. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Caffuno will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including any mandatory consumer rights available under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Caffuno harmless from claims, losses, or expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of third-party rights.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated Terms will become effective when posted on our website unless otherwise required by applicable law.

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.