Shipping policy

Last updated: September 18, 2026

Thank you for shopping with Caffuno. We are committed to processing and delivering your order as quickly and reliably as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, when available.

Shipping Time

Once your order has been dispatched, the estimated delivery time is:

  • United States: 3–5 business days

  • United Kingdom: 3–5 business days

Please note that these delivery times are estimates and begin after your order has been processed and dispatched.

The total estimated time from successful payment confirmation to delivery is generally 4–7 business days.

Shipping Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High-volume periods

  • Customs or import processing

  • Incorrect or incomplete shipping information

If your order is significantly delayed, please contact us at Contact@caffuno.com, and we will assist you.

Order Tracking

When tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at Contact@caffuno.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors where appropriate.

If you are still unable to locate your package, contact us at Contact@caffuno.com so we can review the situation and assist you with the next steps.

Damaged Packages

Please inspect your order upon delivery. If your coffee machine or other product arrives damaged, contact us as soon as possible at Contact@caffuno.com.

Please provide your order number and clear photos or videos of the product and packaging when applicable so we can review the issue.

Customs, Duties, and Taxes

Depending on the destination and circumstances of the shipment, customs duties, import taxes, or other charges may apply.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable local laws.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer support team:

Caffuno
Email: Contact@caffuno.com