Refund policy

At Caffuno, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, undamaged, and in the same condition in which you received it.
The item must include all original accessories, manuals, components, and packaging.
Proof of purchase or your order number is required.

To request a return, please contact us at Contact@caffuno.com before sending your item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your coffee machine or other item arrives damaged, defective, or incorrect, contact us as soon as possible at Contact@caffuno.com.

Please include your order number, a description of the issue, and photos or videos showing the problem when applicable. We will review your request and arrange an appropriate solution, such as a replacement or refund.

Return Shipping

If the return is due to an item being damaged, defective, or incorrect, Caffuno will cover the applicable return shipping costs.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Order Cancellations

If you need to cancel or modify an order, please contact us at Contact@caffuno.com as soon as possible.

We will make every effort to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to cancel it, and you may need to follow our standard return procedure.

Exchanges

If you would like to exchange an item, please contact us at Contact@caffuno.com. We will provide instructions based on product availability and the circumstances of your request.

Non-Returnable Items

Items that have been damaged through misuse, improper installation, unauthorized modification, or normal wear and tear may not be eligible for return or refund.

For hygiene and safety reasons, used consumable products may also be non-returnable unless they arrived damaged or defective.