Privacy policy

Last updated: September 18, 2026

At Caffuno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, or otherwise use our services.

Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address and telephone number
Order and transaction information
Payment-related information
Account information, if you create an account
Customer support communications
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

Payment information may be processed directly by our payment service providers. We may not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

Process, fulfill, and deliver your orders
Process payments and refunds
Provide order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds, and exchanges
Detect and prevent fraud or unauthorized transactions
Maintain and improve our website, products, and services
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted by law and based on your preferences or consent where required

How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

Payment processors
Shipping and fulfillment providers
Website and e-commerce service providers
Analytics and technology providers
Customer support and communication providers
Professional advisers and service providers

We may also disclose information when required by law, to enforce our rights, or to protect Caffuno, our customers, or others.

We do not sell your personal information for money. Certain privacy laws may define some advertising or data-sharing practices more broadly; where applicable, we provide the rights and choices required by law.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate essential website functions, remember preferences, understand how visitors use our website, improve performance, and support advertising or marketing activities.

Depending on your location, you may have options to manage non-essential cookies through our website's cookie controls or your browser settings.

Disabling certain cookies may affect some website features.

Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, and offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at Contact@caffuno.com.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, or regulatory requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy or transfer of certain information
Opt out of certain marketing or data-sharing activities where applicable

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at Contact@caffuno.com. We may need to verify your identity before completing certain requests.

International Customers

Because Caffuno serves customers in markets including the United States and United Kingdom, your information may be processed or stored in countries other than the country where you live.

Where required, we take appropriate measures to protect personal information transferred internationally.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own privacy policies, and Caffuno is not responsible for the privacy practices of independent third-party websites.