Refund & Returns Policy
Last updated: October 7, 2026
At Caffuno, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please contact us using the details below.
Right to Cancel
For eligible online purchases, customers may have the right to cancel their order within 14 days of receiving the goods, without providing a reason.
If you wish to exercise your cancellation right, please contact us within the applicable cancellation period at:
After notifying us of your decision to cancel, you should return the goods within the applicable return period.
Condition of Returned Items
Returned items should be kept in an appropriate condition and handled only as necessary to establish their nature, characteristics and functionality.
Where applicable, customers may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to inspect the goods.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or significantly different from what you ordered, please contact us as soon as possible.
Please include your order number and, where appropriate, photographs or other information that can help us understand the issue.
Your statutory consumer rights are not affected by this policy.
Refunds
Where a refund is approved, we will process it in accordance with applicable UK consumer law.
Refunds will generally be made using the original payment method.
For eligible cancellations, refunds will include the standard delivery charge where required by law. Additional delivery costs for an upgraded delivery option may not be refundable beyond the cost of standard delivery.
Return Shipping
Where a customer cancels an order because they have changed their mind, return shipping costs may be the customer’s responsibility unless otherwise stated or required by law.
Where an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, Caffuno will handle return costs as required by law.
How to Request a Return
To request a return or refund, please contact:
Email: Contact@caffuno.com
Please provide your order number and a brief explanation of your request.
Contact Information
Email: Contact@caffuno.com